SHIPPING & PAYMENT POLICIES
Free, almost worldwide shipping
We offer free, almost world-wide shipping for all watches purchased through our website.
Please note that due to the current war in Ukraine, we do not ship to Russia, Belarus, Chechnya or any other countries participating in the invasion of Ukraine. We reserve the right to fully reject any purchases based on those circumstances alone.
Returns and repairs
In the event that your watch needs to be returned or repaired, we will offer a convenient solution for shipping for free.
Please see our Return Policy for more information.
Payment
We offer fuss-free and safe credit card payment using Stripe.
Deposit Payments
All orders that are not available for immediate delivery such as pre-orders or custom-made orders are subject to non-refundable deposit payments made by the customer when the order is placed.
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Pre-orders require a 50% deposit payment with the remaining 50% being paid prior to shipping the watch.
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Custom orders and pièces uniques require a 100% payment up front, prior to manufacturing the watch.
If you have any questions about our Shipping and Payment Policies, please write an email to hello@vitreumwatches.com. We will get back to you as fast as possible.
Estimated date of delivery
Disclaimer:
The following disclaimer applies to the estimated date of delivery provided on this website. By using this website and relying on the estimated delivery date, you acknowledge and accept the terms and conditions stated herein. If you do not agree with any part of this disclaimer, please refrain from using this website.
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Estimation Accuracy: The estimated date of delivery provided on this website is based on various factors, including but not limited to historical data, shipping methods, and third-party service providers. While we make reasonable efforts to provide accurate estimations, we cannot guarantee the accuracy, reliability, or timeliness of the estimated delivery date. The estimated date is provided for informational purposes only and should not be considered a guarantee or promise of delivery on that specific date.
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External Factors: The estimated delivery date may be subject to external factors beyond our control, including but not limited to weather conditions, transportation delays, customs clearance, or unforeseen events. These factors may cause delays or changes to the estimated delivery date. We do not assume any liability for any loss, damage, or inconvenience arising from such delays or changes.
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Communication: We will make reasonable efforts to communicate any significant changes or delays in the estimated delivery date. However, it is your responsibility to regularly check for updates or contact our customer service for the most accurate information regarding your order's delivery status.
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Reliance and Consequences: The estimated delivery date is provided as a convenience to our customers. While we strive to meet the estimated delivery timelines, it is not guaranteed. Therefore, we strongly recommend that you do not rely solely on the estimated delivery date when making time-sensitive plans, commitments, or purchases.
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Limitation of Liability: In no event shall we be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the estimated delivery date, including but not limited to any loss of profits, revenue, data, or use, whether in an action of contract, negligence, or other tortious action.
By using this website and relying on the estimated delivery date, you acknowledge that you have read, understood, and agreed to the terms of this disclaimer. This disclaimer is subject to change without notice. It is your responsibility to review this disclaimer periodically for any updates or modifications.